Frequently Asked Questions

This FAQ is organized into categories based on common questions and points of interest for the web site and our products.

Contact us if you feel we need to add a new FAQ or make changes to an existing one.

Evaluation Mode

Q: How does Evaluation Mode work?

A: The first time you install Layout Planner it will operate in an unlimited evaluation mode. This provides you a means the test the software before you purchase a license.


Q: What features are disabled?

A: Certain features such as DXF Export and PDF Report are disabled or limited in functionality. Purchasing a license will remove these limitations.


Q: What do you mean the PDF Report is disabled?

A: The PDF Report will show you the completed layout, however the placement numbers are removed as is the detailed pick list. This allows you to judge the accuracy of the layout for your project without time constraints.

Java

Q: Why do I need Java to run Layout Planner?

A: Java is designed to allow a software application, such as Layout Planner, to be written once and used on any computer operating system which supports Java. This means you can run Layout Planner on Windows, Macintosh, Linux, or UNIX.


Q: Does Layout Planner run on a PDA with Java?

A: Not at this time. We require a full Java operating system and most handhelds and other mobile devices contain a limited subset of Java.


Q: I don't want to install Java. Is there some other way to run Layout Planner?

A: No. We felt it's more important for you to dictate what software you run on your computer, not what your computer tells you to run.


Q: I'm having trouble installing or getting Java to work on my system. Can you help?

A:You must be a Windows user because Java is already installed on Macintosh and Linux systems. Java usually installs without any problems under Windows, however we recommend you visit the official Sun Java support site for assistance with Java. Macintosh users should visit the Apple Java site and Linux users will need to consult their specific distribution vendor.

Licensing

Q: Can I view the End-User Licensing Agreement (EULA) before I buy your product?

A: Absolutely, view it here.


Q: How many computers can I install to?

A: The license allows you to install, but not use concurrently, the software on two computers such as a desktop and laptop.


Q: I've upgraded my computer and Layout Planner will no longer work. How do I reset my license key?

A: Visit our Licensing support page for information about resetting your software's license key.

Software End-User Licensing Agreement (EULA)

The Layout Planner Pro End-User Licensing Agreement (EULA) follows:

Security & Privacy

Q: Why am I receiving a warning that Layout Planner might be "unsafe" to run?

A: You may receive a warning message the first time you open Layout Planner and should allow it to run. If you decide against this you may experience difficulty using the software.


Q: Does Layout Planner send any information across the Internet?

A: Layout Planner does not send any of your files or other personally identifable information to the Internet. It does however make periodic checks for updates as well as authenticate your license. Blocking Internet access will not cause any problems using Layout Planner however some features may not work as expected.

Ordering

Q: Why does Share-It process my order?

A: We have chosen Share-It because they provide a very complete system for placing and fulfilling on-line and telephone orders with 24/7 support for your order.


Q: Is my order secure with Share-It?

A: Yes. All orders are processed using SSL encryption between your web browser and their servers.


Q: Is my information secure with Share-It?

A: Yes and it is never released to third-parties. Refer to their Privacy Policy for details.


Q: I don't see an answer to my question here.

A: You will find answers about order security, privacy, product delivery, and more by visiting Share-It's Customer Care Center.